Privacy policy

1. Who are we?

We are Karupesa Hotell OÜ and our website address is

2. What personal data do we process and why?

We process your personal data based on the following:

  • your consent;
  • the agreement between us that sets out the basis of data processing;
  • we are subject to legal obligations;
  • our interest in providing services in accordance with the law.

2.1 Contact forms

If you use the contact forms on the website to contact us (booking form, contact form), we collect and store the data shown on the data entry form, as well as the visitor’s IP address and browser type, to help fight spam.

2.2 Cookies

A cookie is a small text file consisting of letters and numbers (less than 1 kB) and our website asks the web browser (eg Internet Explorer, Chrome, Firefox, Safari or Opera) for permission to save it on your computer or mobile device. The cookie saves your movements and preferences and enables us to offer you the best possible website visit. Without cookies, the website cannot fully use all its functions.

Cookies are used for the following purposes: to identify repeat users, to collect statistical data on website visits and to simplify navigation. For these purposes, the following cookies are used on our website (Cookie name; lifetime; purpose):

  • pll_language; 1 year; visitor’s language preference
  • _ga; 399 days; Google, to distinguish users. More information ->
  • _ga_#; 399 days; Google, collects data about the visitor’s visits and dates. More information ->
  • _fbp; 3 months; Facebook pixel used by Facebook in its advertising products. More information ->
  • cookieyes-consent, 1 year; with the use of cookies to remember the choice of consent

If you have not set your web browser to reject all or certain types of cookies, you will be issued our cookies as soon as you visit our website.

Most web browsers allow you to control cookies through the settings preferences. If you do not want to use cookies, you can set your web browser so that it rejects all cookies or sends a notification when a cookie is issued.

2.3 Hosted content from other websites

The content pages of our website may contain embedded content from other websites (for example, YouTube videos or Google Maps). Pinned content behaves in the same way as if the visitor visited the website of the content provider.

These websites may collect information about you, use third-party tracking, and monitor your behavior with respect to this pinned content, even if you have an account with the content provider and are logged in at the same time.

2.4 Web usage analytics

We collect website traffic data, including which page you came from. Our website usability analysis is non-personal, we cannot track your activities on our website or personalize them.

2.5 Purpose of data processing

The main purpose of data processing is to provide and present our services.

We may use the information you provide to provide you with news related to us, descriptions of services, and information about upcoming events that may be of interest to you. We will use your personal information for these purposes until you notify us that you no longer want such information. We may use your name, polite form of address (Mr./Ms.), job title, your e-mail address, contact phone number, address and other information that allows us to present the information to you personally.

The cookies used on the website allow us to offer you a fully functional visit to the website, and we can perform an analysis of website visits thanks to cookies.

When providing services, we may take into account your personal preferences, about which we may retain information from previous service provision to you, we may also supplement personal data received directly from you with personal data legally obtained from other sources.

When you perform an action on our website (such as submitting a booking request via a web form), we collect personal information that you provide to us as part of the process of ordering/providing the service (eg name, telephone number and email address). We use your personal information only for the purposes listed above, but above all only to fulfill the wish/request submitted by you.

3. Who we share your data with

We process your personal data to the extent necessary to fulfill the purposes for which the data were collected. Access to the personal data you have given us is only available to employees who are obliged by their duties and professional responsibility to fulfill their obligations to you as our customer. Your personal data will not be stored or processed for longer than is necessary in accordance with the personal data processing purposes listed above.

4. How long do we keep your data

If you enter an entry in the guestbook, it will be saved without a set deadline. We keep other data as long as they are necessary to provide you with the service or to transmit our own information to you, or as long as you have submitted a request to us to stop processing this data and to delete or transfer the data.

5. What rights do you have to your data?

You have the right to request the termination of the processing of the data provided to us or the transfer of the data. If you want the data entrusted to us to be deleted (stop processing), please let us know.

6. Where do we send your data?

We use certain third-party services on the website to operate our services and website. We are obliged to transfer your personal data to these third parties so that they can provide the expected services. This personal data, which is transferred to third parties providing these services, is limited to the minimum necessary for the provision of third-party services (for example, Google Analytics website traffic analysis or automatic spam bot detection system).

7. How do we protect your data?

The data you provide to us is first of all located in a secure web application located in a secure web hosting environment, which can only be accessed by employees authorized by us.

8. What automated profiling or automated decision making do we do about you?

When you enter data in our inquiry forms, an automatic check may be performed for you based on your session data to determine whether it is a real human visit.

9. Our contact information

Direct your questions, requests, suggestions or claims related to your personal data to:

Karupesa Hotell OÜ
Karupesa, Otepää, Valga county, 67408
Reg. no. 11006552,